Select Page

Talk to a real person – FastYou don`t need to talk to a machine or wait for hours of waiting. Our free service will make you a real person without waiting. Call 020 3966 4692 or get a free call back now. British Gas HomeCare is “officially” rated by It has nearly 18,000 customer reviews that have used the service, giving it a rating of 8.6 out of 10 overall. The evaluation is divided into four parts: Simple booking; engineer satisfaction; Value for money; and overall satisfaction. Customers leave a review on each topic, which you can see in the graph below. In addition to powering and supplying smart household products, British Gas also offers insurance coverage for your boiler, heating system and many other household appliances. HomeCare Cover offers four levels of service and support for your home, imaginatively named HomeCare One, Two, Three and Four.

“Available 24/7, annual service included, had been with them for several years and had a few deployments, but they were very efficient, parts were replaced quickly and at no extra cost. Only changed because of the price – it became too expensive, although I managed to negotiate the price several times. » Resolver is a completely free service that allows you to complain effectively. We work with industry leaders, regulators and authorities to make your voice heard and improve customer service. However, if you prefer to complain directly, you can use the address above to contact British Gas. If you can`t solve it easily, British Gas customers who have prepaid meters can use the number 0330 100 0303 for any questions related to Pay As You Go billing between 8am and 8pm Monday to Friday and from 8am to 6pm on Saturdays. If you would like to contact British Gas HomeCare to purchase a policy, you can do so by calling the number below. This is a different number than British Gas` standard customer service number, so be sure to use the following number to speak to a HomeCare agent. A completely free service recommended by Martin Lewis, the founder of Why evaluate us. Resolver is a completely free complaint resolution tool that puts the UK consumer in direct contact with customer service providers who can resolve their complaint.

British Gas even takes into account its multilingual customers. Simply call 0333 202 9630 if you prefer to speak to British Gas customers in Welsh This number will help you with a variety of questions including reloading, switching from pay-to-use to direct debit and using emergency credit. To get your request in the right place, it`s often more efficient to use British Gas` live chat service, which you can find on the help and support FAQ pages on the British Gas website. British Gas Home Services has its own complaint number and address, which are separate from the complaint service for gas and electricity customers. You can call 0333 200 8899 if you have a complaint about any of British Gas HomeCare products, including annual boiler service, home insurance, electrical and gas appliance coverage or plumbing and drainage coverage. The number is open 24 hours a day, seven days a week. In addition to the electrical wiring of your home, British Gas offers various options to insure your gas and electrical appliances against breakdowns and accidental damage. Pricing is based on the number of appliances you want to include.

For example: You can take your British Gas HomeCare plan with you when you move, but you should contact the HomeCare team on 0333 2029802 to let them know. You can arrange an engineering visit to your new home to ensure the boiler meets British Gas` criteria for HomeCare Boiler and Controls Breakdown Cover: included in all HomeCare policies. Covers repairs to thermostats and boiler programmer, as well as the boiler itself. Instead of taking out a home care insurance policy, you can only purchase coverage for boiler failures. This does not include an annual service for your boiler. If you are a British Gas customer and you believe someone has falsified your meter and stolen your gas and/or electricity, contact British Gas on 0800 587 2737 If you are deaf or hard of hearing, British Gas has a service that allows you to contact them via your text phone. You can reach them at 18001 0800 072 8626. If you are an existing customer and your request is directly linked to your account, the above number is your first port of call. Note that British Gas` phone number for account requests is not open 24 hours a day.

If you can`t find time to make phone calls when the lines are open, use the My Account service on the British Gas website. In case of emergency, e.B. If you can smell the gas in your home, call British Gas at the following number: 0800 111 999.Es gives a separate number for electricity-related emergencies:102 Gas and electricity emergency numbers are free and open 24 hours a day, seven days a week. All three business care plans include annual service, unlimited calling, and a 24/7 customer support line. If you want to contact British Gas, you will find many different ways to get in touch with them. We are here to help you find the right contact number, email or postal address so you can make sure your request or complaint arrives at the right place. Here`s a quick guide to all available British Gas phone numbers. Scroll up for more information on numbers and find toll-free contact numbers for British Gas. If you wish to make a complaint or contact British Gas in writing, you can either write a letter to the British Gas customer service address above or contact them directly by phone.

For less urgent one-off repairs, there is another number: 0333 202 9799. During the day it is only open from Monday to Saturday: With British Gas appliances coverage, you get an annual service, repairs and replacement of anything that cannot be repaired. Here are all the different appliances covered: This is also the number you should call to help you set up your new home if you want to continue getting your energy from British Gas. When you call, you need to have a few details on hand: the date you move, your current address and new address, and meter readings for where you are moving from and for your new location. The Welsh speaking telephone line handles all aspects of British Gas` services in one place, including bill payments, meter readings, relocation and boiler services and repairs. The four levels of home care plans include an annual boiler service and a 24/24 customer support line, seven days a week. If your boiler breaks down, you are also covered for repairs to get it back up and running. Central heating puncture protection: included in HomeCare Two, Three and Oven. Includes repairs to immersion heaters, radiators, hot water bottles, thermostatic valves and all central heating pipes. If you do not have heating or hot water, the problem will be identified and solved. You can only purchase central heating breakdown insurance without a HomeCare policy, but this does not include the annual boiler service. British Gas HomeCare covers gas boilers and heating systems.

Every household with gas central heating has to deal with services, repairs and maintenance at some point, but how does UK gas coverage live up to the task? For any requests you may have about your existing account, such as .B such as querying an invoice or changing the way you pay your bills, the British Gas account application number is useful. Use the phone number 0333 202 9802 on weekdays from 8am to 8pm, Saturday from 8am to 6pm or Sunday from 10am to 4pm. There is no limit to the number of times you can call an engineer, and you are also insured for accidental damage. That`s what you get with HomeCare One; What do the other three levels of homecare coverage bring you? British Gas offers a range of breakdown and repair services for household appliances (gas or electric) as well as blankets for domestic electricity. Depending on the type of request you have, there are different customer service numbers that you can use to contact British Gas in certain circumstances. Unfortunately, there is not a single British Gas customer service number that handles all requests. Keep in mind that you don`t need to purchase a HomeCare policy to use British Gas engineers for boiler and heating repairs and services. For home care customers who prefer to put pen to paper, send your complaint letter here: For existing HomeCare customers, there are different ways to communicate for different issues.

The British Gas smartphone app allows you to manage many different aspects of your British Gas account, including booking a boiler service and transmitting meter readings. My account at British Gas is the online gateway to all British Gas domestic services. The management and payment of your bills, the monitoring of energy consumption, the transmission of meter readings and the request for a smart meter can be done via My Account. In addition to the more mundane aspects of managing your energy account, you can also book a boiler service and sign up for the British Gas Rewards loyalty programme. If you only want an annual service, it will cost you at least £99 plus more for all the necessary repairs. Annual boiler service: included in all home care insurance policies. Gas pressure and chimneys are checked, parts are cleaned when they need to, and some tests are performed for leaks, including carbon monoxide. You can sign up for annual boiler services without subscribing to a home care policy, but be advised that you will be charged an additional fee for any repairs you need to make. .